I still get up every morning and marvel at the transformation to our home. It had not had any significant updates since it was completed in 1990. You changed all that by helping us take it from blah to beautiful.
It all began in October 2010 when I came into Nadine and talked to you about a carpet remnant for my home office. I was immediately impressed when you treated my little $600 sale and installation with the professionalism of a million dollar job. I mentioned to you we would be doing some updating in our home the first of the year and you invited me to contact you then.
In February we contracted with the painters to paint our formal living room, dining room and entry. I met with you to see what we could do with our floors. You came to our home to see what you had to work with, took measurements, and set a time for my husband and I to meet you at the showroom in Plano.
The appointed time arrived and my husband informed me, as we went in, that we needed to stay within our budget and not to “go crazy”. You had put together a proposal that literally blew us away. The quote you prepared for wood and marble floors, and granite counter tops throughout the whole house was not much more than we had anticipated spending on the living room, dining room and entry only. Needless to say my husband signed on the dotted line and from that point on our home has not been the same.
Your contractors and workers who came for the various projects were professional and helpful. They considered my questions and suggestions and recommended the best way. I can’t say there were no problems. You just can’t expect a job this big to be problem free. My philosophy is however, anybody can handle things when they go smooth. It takes a true professional to get through problems and challenges with grace and keep the customer happy. Your team most definitely accomplished that.
My special thanks to Juan for the beautiful job on the granite. They were so professional and made some suggestions for the job that turned out to be wonderful. And when they were finished, they even offered to spray the dust off my car.
Also, Effron and his guys worked hard on our marble. There were some challenges with the supplier, but you all handled it professional and with a lot more patience than I had. And last, Geronimo and the wood team. In and out, and the floors are exquisite. They made a messy job quick and simple for us. Thanks to you all for your hard work and professionalism and the respectful way you treated us and our home.
We will be finishing up with our master bed and bath next year and look forward to working with you again.